Mayo Civic Center

SAG was engaged by the City of Rochester to completing a benchmarking and management and operations analysis of the Mayo Civic Center and the Rochester Convention & Visitors Bureau.  Detailed benchmark data was gathered from a number of comparable and competitive destinations.  The conclusions and recommendations were based on benchmarking against other destinations, staffing and oversight, food and beverage operations, standard operating procedures, booking policies, marketing resources, processes and governance.  Based upon the conclusions of the study, the City retained SAG to assist in implementing the recommendations.

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